Refund policy

Returns & Refunds Policy

At HI80S, we want every order to feel like an escape. If your purchase is not quite right, we are here to help.

Return Window

We accept eligible return requests within 14 days of delivery. To begin a return, email customersupport@hi80.shop with your order number, the item(s) you wish to return, and the reason for your request.

Please do not send an item back without approval and return instructions from HI80S.

Swimwear Eligibility

Because swimwear is an intimate, hygiene-sensitive product, returned items must meet all of the following requirements:

Unworn, unwashed, and free of odors, stains, deodorant marks, pet hair, sand, sunscreen, or signs of use.
Tried on over undergarments only.
Returned with all original tags, accessories, packaging, and the protective hygiene liner fully attached and unaltered.
Received by HI80S within 14 days after return authorization is issued.

We reserve the right to decline a return or refund if an item does not meet these conditions.

Non-Returnable Items

The following are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect:

Items marked Final Sale or purchased during a final-sale promotion.
Gift cards.
Customized, personalized, or made-to-order items.
Items with removed, damaged, or missing hygiene liners, tags, packaging, or accessories.
Worn, washed, altered, or damaged items.

Refunds

After we receive and inspect your approved return, we will email you with the outcome. If approved, your refund will be issued to the original payment method within 5–10 business days.

Original shipping fees, express shipping fees, duties, taxes, and return-shipping costs are non-refundable unless the item was damaged, defective, or sent in error by HI80S. Your bank or payment provider may require additional time to post the refund.

Exchanges

At this time, HI80S does not process direct exchanges. To receive another size or style, please return the eligible item for a refund and place a new order, subject to product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, email customersupport@hi80.shop within 7 days of delivery with your order number and clear photos of the issue.

Once approved, HI80S will provide the appropriate resolution, which may include a replacement, store credit, or refund. HI80S will cover return shipping for approved damaged, defective, or incorrect-item claims.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Email customersupport@hi80.shop as soon as possible with your order number. Once an order has shipped, it must follow this Returns & Refunds Policy.